Frequently Asked Questions

If a product is in stock, it will normally be shipped within 1 working day. If a product is not in stock, a message will be sent by email with the estimated delivery date.

If you do not like the product, please do not hesitate to contact us. A suitable solution will then be considered.

All our orders are provided with a track & trace number. This is automatically sent with the order.

The product description states which materials are used in the product. It also includes any comments regarding the material used.

The product description states from which age the product is suitable. Goos Design is not liable for any accidents that occur when using our products. As a parent/guardian, you are responsible for the safety of your child. Therefore, never leave your baby/toddler alone with the cuddly toy because of the choking hazard. Use is entirely at your own risk.

The orders are delivered exclusively in the Netherlands.